Shipping policy
Shipping and Delivery
What are the shipping charges?
Shipping charges in Bangalore depend on the distance from our office. A flat fee will be implemented in the near future.
Can I change the shipping address of the order?
Please contact our Customer Care Team on catchnorwayblr@gmail.com or +91
9606721920 at the earliest.
When will my order be delivered?
We offer same-day delivery for order placed before 5:00 PM. Orders placed after 5:00 PM will be delivered the following day before 12:00 PM. Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.
I am based out of India and want to place an order for delivery in India. Can I do that?
Yes, you can have your order delivered to India by placing it from anywhere in the world. Please ensure you enter the correct PIN code in the shipping address.
Can I book an order for delivery to more than one address?
No. You will need to place separate orders for different shipping addresses.
What if I am not available when the order is delivered?
As a policy, our courier partners will always call you before dispatch of your order to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation. Our delivery partner will get in touch with you to reschedule your delivery. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.
Can I cancel my order?
Please get in touch with our Customer Care Team at the earliest, and they will help you out.
What do I do if my order is received in a damaged condition?
If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.
What happens if the wrong product was delivered to me?
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 8 hours of delivery.
They will arrange for a replacement and ensure the correct order is delivered to you at the earliest.
What happens if the product I ordered is out of stock?
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.